Service client – Vocabulaire anglais
52 mots · Vocabulaire anglais · Créé par Openquiz Team
52 mots de vocabulaire anglais avec leur sens : inquiry, feedback, support, complaint, resolution… Révisez-les avec des cartes mémoire, des quiz et un…
Fait partie du parcours: L'anglais des affaires
Liste de mots
- inquiry /ɪn'kwaɪəri/ (noun) — demande de renseignements
Exemple:We received an inquiry about our return policy.
Synonymes: question, request, query - feedback /'fi:dbæk/ (noun) — retour; commentaire; réaction
Exemple:Customer feedback helps us improve our services.
Synonymes: response, comment, input - support /sə'pɔ:t/ (noun) — assistance; soutien
Exemple:Our support team is available 24/7.
Synonymes: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — plainte; réclamation
Exemple:We take every complaint seriously.
Synonymes: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — résolution; solution
Exemple:The team worked on a quick resolution.
Synonymes: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — satisfaction; contentement
Exemple:Customer satisfaction is our top priority.
Synonymes: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — client; acheteur
Exemple:Every customer deserves great service.
Synonymes: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — service
Exemple:We provide quality service to all clients.
Synonymes: assistance, help, care - agent /'eɪdʒənt/ (noun) — agent; conseiller
Exemple:The agent handled the call professionally.
Synonymes: representative, staff, employee - policy /'pɒlɪsi/ (noun) — politique; règles
Exemple:Our refund policy is clear and fair.
Synonymes: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — faire remonter; transmettre au supérieur
Exemple:Please escalate the issue to the manager.
Synonymes: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — résoudre; régler
Exemple:We resolved the issue quickly.
Synonymes: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — suivi; relance
Exemple:Send a follow-up email to the customer.
Synonymes: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — ticket; demande d'assistance
Exemple:A support ticket was created for the issue.
Synonymes: case, issue, record - query /'kwɪəri/ (noun) — question; demande de renseignement
Exemple:She had a query about her account.
Synonymes: question, inquiry, request - response /rɪ'spɒns/ (noun) — réponse
Exemple:The customer awaited a quick response.
Synonymes: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — disponibilité
Exemple:Please check product availability online.
Synonymes: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — aide; assistance
Exemple:Thank you for your assistance.
Synonymes: help, support, aid - courtesy /'kɜ:təsi/ (noun) — courtoisie; politesse
Exemple:Courtesy is key in customer service.
Synonymes: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — attitude; comportement
Exemple:A positive attitude improves service quality.
Synonymes: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — communication
Exemple:Good communication builds trust.
Synonymes: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — professionnalisme
Exemple:He showed professionalism in solving the issue.
Synonymes: competence, expertise, skill - empathy /'empəθi/ (noun) — empathie
Exemple:Empathy helps connect with customers.
Synonymes: understanding, compassion, sympathy - trust /trʌst/ (noun) — confiance
Exemple:Trust is essential for long-term business.
Synonymes: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — fidélité; loyauté
Exemple:Customer loyalty increases revenue.
Synonymes: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — remboursement
Exemple:We processed a full refund.
Synonymes: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — remplacement
Exemple:They sent a replacement item immediately.
Synonymes: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — avis; critique; évaluation
Exemple:The product received great reviews.
Synonymes: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — gratitude; reconnaissance
Exemple:We express appreciation for your patience.
Synonymes: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — patience
Exemple:Patience is vital when handling upset clients.
Synonymes: tolerance, endurance, calmness
…et 22 autres mots dans cette liste.
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