客戶服務 – 英語單字
52 詞 · 英語單字 · 建立者 Openquiz Team
52 個英語單字與釋義：inquiry, feedback, support, complaint, resolution… 在 OpenQuiz 用字卡、測驗和 AI 口說練習來學習。
所屬學習路徑: 商務英語
單字表
- inquiry /ɪn'kwaɪəri/ (noun) — 諮詢
例句:We received an inquiry about our return policy.
近義詞: question, request, query - feedback /'fi:dbæk/ (noun) — 意見回饋
例句:Customer feedback helps us improve our services.
近義詞: response, comment, input - support /sə'pɔ:t/ (noun) — 支援
例句:Our support team is available 24/7.
近義詞: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — 投訴
例句:We take every complaint seriously.
近義詞: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — 解決方案
例句:The team worked on a quick resolution.
近義詞: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — 滿意度
例句:Customer satisfaction is our top priority.
近義詞: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — 顧客
例句:Every customer deserves great service.
近義詞: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — 服務
例句:We provide quality service to all clients.
近義詞: assistance, help, care - agent /'eɪdʒənt/ (noun) — 客服專員
例句:The agent handled the call professionally.
近義詞: representative, staff, employee - policy /'pɒlɪsi/ (noun) — 政策
例句:Our refund policy is clear and fair.
近義詞: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — 升級處理
例句:Please escalate the issue to the manager.
近義詞: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — 解決問題
例句:We resolved the issue quickly.
近義詞: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — 後續追蹤
例句:Send a follow-up email to the customer.
近義詞: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — 服務單
例句:A support ticket was created for the issue.
近義詞: case, issue, record - query /'kwɪəri/ (noun) — 疑問
例句:She had a query about her account.
近義詞: question, inquiry, request - response /rɪ'spɒns/ (noun) — 回覆
例句:The customer awaited a quick response.
近義詞: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — 可用性
例句:Please check product availability online.
近義詞: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — 協助
例句:Thank you for your assistance.
近義詞: help, support, aid - courtesy /'kɜ:təsi/ (noun) — 禮貌
例句:Courtesy is key in customer service.
近義詞: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — 態度
例句:A positive attitude improves service quality.
近義詞: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — 溝通
例句:Good communication builds trust.
近義詞: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — 專業素養
例句:He showed professionalism in solving the issue.
近義詞: competence, expertise, skill - empathy /'empəθi/ (noun) — 同理心
例句:Empathy helps connect with customers.
近義詞: understanding, compassion, sympathy - trust /trʌst/ (noun) — 信任；信賴
例句:Trust is essential for long-term business.
近義詞: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — 忠誠度；忠誠
例句:Customer loyalty increases revenue.
近義詞: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — 退款
例句:We processed a full refund.
近義詞: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — 替換品；替代品
例句:They sent a replacement item immediately.
近義詞: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — 評價
例句:The product received great reviews.
近義詞: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — 心懷感激
例句:We express appreciation for your patience.
近義詞: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — 耐心
例句:Patience is vital when handling upset clients.
近義詞: tolerance, endurance, calmness
…以及另外 22 個單字。