Perkhidmatan Pelanggan – Kosa kata bahasa Inggeris
52 perkataan · Kosa kata bahasa Inggeris · Dicipta oleh Openquiz Team
52 perkataan bahasa Inggeris dengan maksudnya: inquiry, feedback, support, complaint, resolution… Belajar dengan kad imbas, kuiz dan latihan bertutur dengan…
Sebahagian daripada laluan pembelajaran: Bahasa Inggeris untuk Perniagaan
Senarai perkataan
- inquiry /ɪn'kwaɪəri/ (noun) — pertanyaan
Contoh:We received an inquiry about our return policy.
Sinonim: question, request, query - feedback /'fi:dbæk/ (noun) — maklum balas
Contoh:Customer feedback helps us improve our services.
Sinonim: response, comment, input - support /sə'pɔ:t/ (noun) — sokongan
Contoh:Our support team is available 24/7.
Sinonim: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — aduan
Contoh:We take every complaint seriously.
Sinonim: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — penyelesaian
Contoh:The team worked on a quick resolution.
Sinonim: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — kepuasan
Contoh:Customer satisfaction is our top priority.
Sinonim: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — pelanggan
Contoh:Every customer deserves great service.
Sinonim: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — perkhidmatan
Contoh:We provide quality service to all clients.
Sinonim: assistance, help, care - agent /'eɪdʒənt/ (noun) — ejen
Contoh:The agent handled the call professionally.
Sinonim: representative, staff, employee - policy /'pɒlɪsi/ (noun) — dasar
Contoh:Our refund policy is clear and fair.
Sinonim: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — merujuk kepada pihak atasan
Contoh:Please escalate the issue to the manager.
Sinonim: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — menyelesaikan
Contoh:We resolved the issue quickly.
Sinonim: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — susulan
Contoh:Send a follow-up email to the customer.
Sinonim: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — tiket
Contoh:A support ticket was created for the issue.
Sinonim: case, issue, record - query /'kwɪəri/ (noun) — pertanyaan
Contoh:She had a query about her account.
Sinonim: question, inquiry, request - response /rɪ'spɒns/ (noun) — jawapan; balasan
Contoh:The customer awaited a quick response.
Sinonim: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — ketersediaan
Contoh:Please check product availability online.
Sinonim: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — bantuan; sokongan
Contoh:Thank you for your assistance.
Sinonim: help, support, aid - courtesy /'kɜ:təsi/ (noun) — kesopanan; kesantunan
Contoh:Courtesy is key in customer service.
Sinonim: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — sikap; tingkah laku
Contoh:A positive attitude improves service quality.
Sinonim: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — komunikasi
Contoh:Good communication builds trust.
Sinonim: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — profesionalisme
Contoh:He showed professionalism in solving the issue.
Sinonim: competence, expertise, skill - empathy /'empəθi/ (noun) — empati
Contoh:Empathy helps connect with customers.
Sinonim: understanding, compassion, sympathy - trust /trʌst/ (noun) — kepercayaan
Contoh:Trust is essential for long-term business.
Sinonim: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — kesetiaan
Contoh:Customer loyalty increases revenue.
Sinonim: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — bayaran balik
Contoh:We processed a full refund.
Sinonim: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — gantian
Contoh:They sent a replacement item immediately.
Sinonim: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — ulasan
Contoh:The product received great reviews.
Sinonim: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — penghargaan; rasa bersyukur
Contoh:We express appreciation for your patience.
Sinonim: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — kesabaran
Contoh:Patience is vital when handling upset clients.
Sinonim: tolerance, endurance, calmness
…dan 22 perkataan lagi dalam set ini.
- Set sebelumnya: Jualan dan Rundingan
- Set seterusnya: Perdagangan Elektronik dan Runcit