고객 서비스 – 영어 단어
52 단어 · 영어 단어 · 만든이 Openquiz Team
영어 단어 52개와 뜻: inquiry, feedback, support, complaint, resolution… OpenQuiz에서 플래시카드, 퀴즈, AI 말하기 연습으로 학습하세요.
소속 학습 경로: 비즈니스를 위한 영어
단어 목록
- inquiry /ɪn'kwaɪəri/ (noun) — 정보 요청
예문:We received an inquiry about our return policy.
유의어: question, request, query - feedback /'fi:dbæk/ (noun) — 피드백
예문:Customer feedback helps us improve our services.
유의어: response, comment, input - support /sə'pɔ:t/ (noun) — 지원하다
예문:Our support team is available 24/7.
유의어: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — 불만
예문:We take every complaint seriously.
유의어: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — 해결책
예문:The team worked on a quick resolution.
유의어: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — 만족도
예문:Customer satisfaction is our top priority.
유의어: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — 고객
예문:Every customer deserves great service.
유의어: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — 서비스
예문:We provide quality service to all clients.
유의어: assistance, help, care - agent /'eɪdʒənt/ (noun) — 고객 서비스 담당자
예문:The agent handled the call professionally.
유의어: representative, staff, employee - policy /'pɒlɪsi/ (noun) — 정책
예문:Our refund policy is clear and fair.
유의어: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — 상급자에게 이관하다；상위 단계로 올리다
예문:Please escalate the issue to the manager.
유의어: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — 해결하다
예문:We resolved the issue quickly.
유의어: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — 추적；재확인
예문:Send a follow-up email to the customer.
유의어: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — 지원 요청서
예문:A support ticket was created for the issue.
유의어: case, issue, record - query /'kwɪəri/ (noun) — 질문
예문:She had a query about her account.
유의어: question, inquiry, request - response /rɪ'spɒns/ (noun) — 응답；답변
예문:The customer awaited a quick response.
유의어: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — 가용 상태
예문:Please check product availability online.
유의어: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — 도움
예문:Thank you for your assistance.
유의어: help, support, aid - courtesy /'kɜ:təsi/ (noun) — 예의
예문:Courtesy is key in customer service.
유의어: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — 태도
예문:A positive attitude improves service quality.
유의어: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — 의사소통
예문:Good communication builds trust.
유의어: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — 전문성
예문:He showed professionalism in solving the issue.
유의어: competence, expertise, skill - empathy /'empəθi/ (noun) — 공감
예문:Empathy helps connect with customers.
유의어: understanding, compassion, sympathy - trust /trʌst/ (noun) — 신뢰
예문:Trust is essential for long-term business.
유의어: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — 충성심
예문:Customer loyalty increases revenue.
유의어: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — 환불
예문:We processed a full refund.
유의어: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — 대체 제품
예문:They sent a replacement item immediately.
유의어: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — 평가
예문:The product received great reviews.
유의어: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — 감사
예문:We express appreciation for your patience.
유의어: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — 인내심
예문:Patience is vital when handling upset clients.
유의어: tolerance, endurance, calmness
…외 22개 단어가 더 있습니다.
- 이전 단어장: 영업 및 협상
- 다음 단어장: 전자상거래 및 소매업