客户服务 – 英语词汇
52 词 · 英语词汇 · 创建者 Openquiz Team
52 个英语单词及释义：inquiry, feedback, support, complaint, resolution… 在 OpenQuiz 上用闪卡、测验和 AI 口语练习来学习。
所属学习路径: 商务英语
单词表
- inquiry /ɪn'kwaɪəri/ (noun) — 咨询
例句:We received an inquiry about our return policy.
近义词: question, request, query - feedback /'fi:dbæk/ (noun) — 反馈
例句:Customer feedback helps us improve our services.
近义词: response, comment, input - support /sə'pɔ:t/ (noun) — 支持
例句:Our support team is available 24/7.
近义词: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — 投诉
例句:We take every complaint seriously.
近义词: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — 解决方案
例句:The team worked on a quick resolution.
近义词: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — 满意度
例句:Customer satisfaction is our top priority.
近义词: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — 顾客
例句:Every customer deserves great service.
近义词: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — 服务
例句:We provide quality service to all clients.
近义词: assistance, help, care - agent /'eɪdʒənt/ (noun) — 客服人员
例句:The agent handled the call professionally.
近义词: representative, staff, employee - policy /'pɒlɪsi/ (noun) — 政策
例句:Our refund policy is clear and fair.
近义词: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — 升级处理
例句:Please escalate the issue to the manager.
近义词: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — 解决问题
例句:We resolved the issue quickly.
近义词: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — 跟进
例句:Send a follow-up email to the customer.
近义词: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — 工单
例句:A support ticket was created for the issue.
近义词: case, issue, record - query /'kwɪəri/ (noun) — 疑问
例句:She had a query about her account.
近义词: question, inquiry, request - response /rɪ'spɒns/ (noun) — 回复
例句:The customer awaited a quick response.
近义词: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — 可用性
例句:Please check product availability online.
近义词: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — 协助
例句:Thank you for your assistance.
近义词: help, support, aid - courtesy /'kɜ:təsi/ (noun) — 礼貌
例句:Courtesy is key in customer service.
近义词: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — 态度
例句:A positive attitude improves service quality.
近义词: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — 沟通
例句:Good communication builds trust.
近义词: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — 专业素养
例句:He showed professionalism in solving the issue.
近义词: competence, expertise, skill - empathy /'empəθi/ (noun) — 共情
例句:Empathy helps connect with customers.
近义词: understanding, compassion, sympathy - trust /trʌst/ (noun) — 信任
例句:Trust is essential for long-term business.
近义词: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — 忠诚
例句:Customer loyalty increases revenue.
近义词: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — 退款
例句:We processed a full refund.
近义词: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — 替代品
例句:They sent a replacement item immediately.
近义词: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — 评价；评论
例句:The product received great reviews.
近义词: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — 心存感激
例句:We express appreciation for your patience.
近义词: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — 耐心
例句:Patience is vital when handling upset clients.
近义词: tolerance, endurance, calmness
…以及另外 22 个单词。