顧客サービス – 英語の単語
52 語 · 英語の単語 · 作成者 Openquiz Team
英語の単語52語と意味：inquiry, feedback, support, complaint, resolution… OpenQuizのフラッシュカード、クイズ、AIスピーキング練習で覚えましょう。
この単語帳を含む学習パス: ビジネス英語
単語リスト
- inquiry /ɪn'kwaɪəri/ (noun) — 問い合わせ
例文:We received an inquiry about our return policy.
類義語: question, request, query - feedback /'fi:dbæk/ (noun) — 回答や意見
例文:Customer feedback helps us improve our services.
類義語: response, comment, input - support /sə'pɔ:t/ (noun) — 助けや支援
例文:Our support team is available 24/7.
類義語: assistance, help, aid - complaint /kəm'pleɪnt/ (noun) — 苦情；不満
例文:We take every complaint seriously.
類義語: grievance, objection, criticism - resolution /,rezə'lu:ʃən/ (noun) — 解決；解決策
例文:The team worked on a quick resolution.
類義語: solution, settlement, decision - satisfaction /,sætɪs'fækʃən/ (noun) — 満足度
例文:Customer satisfaction is our top priority.
類義語: contentment, happiness, fulfillment - customer /'kʌstəmə/ (noun) — 顧客
例文:Every customer deserves great service.
類義語: client, buyer, consumer - service /'sɜ:vɪs/ (noun) — サービス；接客
例文:We provide quality service to all clients.
類義語: assistance, help, care - agent /'eɪdʒənt/ (noun) — 担当者；オペレーター
例文:The agent handled the call professionally.
類義語: representative, staff, employee - policy /'pɒlɪsi/ (noun) — 規則や指針
例文:Our refund policy is clear and fair.
類義語: rule, guideline, regulation - escalate /'eskəleɪt/ (verb) — より高いレベルへ引き上げる
例文:Please escalate the issue to the manager.
類義語: intensify, heighten, amplify - resolve /rɪ'zɒlv/ (verb) — 解決する
例文:We resolved the issue quickly.
類義語: solve, settle, fix - follow-up /'fɒləʊ ʌp/ (noun) — フォローアップ；追跡連絡
例文:Send a follow-up email to the customer.
類義語: check-up, review, revisit - ticket /'tɪkɪt/ (noun) — 支援の要請
例文:A support ticket was created for the issue.
類義語: case, issue, record - query /'kwɪəri/ (noun) — 質問や疑問
例文:She had a query about her account.
類義語: question, inquiry, request - response /rɪ'spɒns/ (noun) — 返答や回答
例文:The customer awaited a quick response.
類義語: reply, answer, reaction - availability /ə,veɪlə'bɪləti/ (noun) — 在庫状況；利用可能性
例文:Please check product availability online.
類義語: accessibility, readiness, presence - assistance /ə'sɪstəns/ (noun) — 支援；援助
例文:Thank you for your assistance.
類義語: help, support, aid - courtesy /'kɜ:təsi/ (noun) — 礼儀；丁寧さ
例文:Courtesy is key in customer service.
類義語: politeness, respect, kindness - attitude /'ætɪtju:d/ (noun) — 態度
例文:A positive attitude improves service quality.
類義語: mindset, approach, demeanor - communication /kə,mju:nɪ'keɪʃən/ (noun) — コミュニケーション；意思疎通
例文:Good communication builds trust.
類義語: interaction, contact, dialogue - professionalism /prə'feʃənəlɪzəm/ (noun) — プロ意識；専門性
例文:He showed professionalism in solving the issue.
類義語: competence, expertise, skill - empathy /'empəθi/ (noun) — 共感
例文:Empathy helps connect with customers.
類義語: understanding, compassion, sympathy - trust /trʌst/ (noun) — 信頼
例文:Trust is essential for long-term business.
類義語: confidence, faith, belief - loyalty /'lɔɪəlti/ (noun) — 忠誠心；ロイヤルティ
例文:Customer loyalty increases revenue.
類義語: faithfulness, commitment, devotion - refund /'ri:fʌnd/ (noun) — 払い戻し
例文:We processed a full refund.
類義語: repayment, reimbursement, return - replacement /rɪ'pleɪsmənt/ (noun) — 交換品；代替品
例文:They sent a replacement item immediately.
類義語: substitute, exchange, alternate - review /rɪ'vju:/ (noun) — レビュー；評価
例文:The product received great reviews.
類義語: assessment, comment, opinion - appreciation /ə,pri:ʃi'eɪʃən/ (noun) — 感謝
例文:We express appreciation for your patience.
類義語: gratitude, thankfulness, recognition - patience /'peɪʃəns/ (noun) — 忍耐
例文:Patience is vital when handling upset clients.
類義語: tolerance, endurance, calmness
…ほか22語。