Refund Policy

1. Overview

At OpenQuiz, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for your Premium subscription.

2. 7-Day Money-Back Guarantee (Web Purchases)

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• This is your first purchase of a Premium subscription (Monthly, Quarterly, or Annual)
• You have not previously received a refund from OpenQuiz

2.2 What's Covered

The 7-day money-back guarantee applies to direct web purchases of:

• Premium Monthly subscription
• Premium Quarterly subscription
• Premium Annual subscription

Current prices are shown in the app at the time of purchase.

2.3 What's NOT Covered

• Free accounts (as no payment was made)
• Subscription renewals after the first billing cycle
• Requests made more than 7 days after the purchase date
• Purchases made through the Apple App Store or Google Play (see Section 7)
• Accounts that have been suspended or terminated for Terms of Service violations

3. Subscription Cancellation vs. Refund

3.1 Cancellation

When you cancel your subscription:

• You can continue using Premium features until the end of your billing period
• You will not be charged for the next billing cycle
• No refund is provided for the remaining time in the current period

3.2 Refund

When you request and receive a refund:

• Your Premium subscription is immediately cancelled
• You lose access to all Premium features immediately
• Your payment is refunded to the original payment method
• Your account reverts to the Free Forever plan

4. How to Request a Refund

Refund processing times may vary depending on your bank or payment provider.

5. Refund Processing

5.1 Timeline

• Request Review: 2-3 business days
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)

5.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other payment methods: Refunded using the same method

We cannot issue refunds to different accounts or payment methods.

5.3 Refund Amount

Full refunds include:

• 100% of the subscription price paid
• No deductions or processing fees

6. Special Circumstances

6.1 Technical Issues

If you experienced significant technical issues that prevented you from using the service:

• Contact our support team at [email protected] first
• We will work to resolve the issue promptly
• If unresolved, a refund may be granted beyond the 7-day period on a case-by-case basis

6.2 Duplicate Charges

If you were charged multiple times by mistake:

• Contact us immediately at [email protected]
• We will investigate and refund duplicate charges promptly
• No 7-day limit applies to duplicate charge refunds

6.3 Unauthorized Charges

If you notice an unauthorized charge:

• Contact us immediately at [email protected]
• We will investigate and take appropriate action
• Change your password immediately
• Consider enabling two-factor authentication

7. Apple App Store & Google Play Purchases

If you purchased your Premium subscription through the Apple App Store (iOS) or Google Play (Android), the relevant platform — not OpenQuiz — processes your payment and handles refunds.

7.1 Apple App Store (iOS)

• Payment is charged to your Apple ID; subscriptions auto-renew through Apple.
• Manage or cancel auto-renewal in Settings > [Your Name] > Subscriptions on your iOS device.
• Refund requests must be submitted to Apple at reportaproblem.apple.com and are granted at Apple's discretion under the App Store Terms.

7.2 Google Play (Android)

• Payment is charged to your Google Play account; subscriptions auto-renew through Google.
• Manage or cancel your subscription in the Google Play Store under Subscriptions.
• Refund requests are handled by Google in accordance with the Google Play refund policy.

7.3 Annual / Quarterly Subscriptions (Web)

For annual or quarterly subscriptions purchased directly through our website:

• Within 7 days of initial purchase: eligible for a full refund under Section 2.
• After 7 days: no prorated refunds are provided. You can cancel at any time to prevent the next renewal and retain Premium access until the current period ends.
• Exceptions may apply in cases of severe unresolved technical issues or where required by applicable law.

8. Refund Denial

We may deny refund requests in the following situations:

• Request made more than 7 days after purchase (except special circumstances)
• Customer has previously received a refund from OpenQuiz
• Account was terminated for violating Terms of Service
• Evidence of abuse or fraud
• Excessive usage that indicates the service was actively used

If your refund request is denied, we will provide a clear explanation.

9. Free Account - No Refunds Needed

Our Free Forever plan includes:

• Unlimited spaced repetition study
• Unlimited dictation practice
• Manual flashcard creation
• Basic study modes

No payment required, so no refunds applicable. You can use these features forever at no cost!

10. Chargebacks

If you file a chargeback instead of requesting a refund through us:

• Your account will be immediately suspended
• We may dispute the chargeback if it's not legitimate
• Chargebacks can result in permanent account termination
• You may be liable for chargeback fees if the dispute is found in our favor

We're committed to fair treatment. If you have an issue, reach out to us first at [email protected].

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply to purchases made after the change takes effect
• Not affect refund eligibility for purchases made before the change

12. Contact Information

For refund requests or questions about this policy: