Refund Policy

1. Overview

At OpenQuiz, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for your Premium subscription.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• This is your first purchase of a Premium subscription (Monthly or Annual)
• You have not previously received a refund from OpenQuiz

2.2 What's Covered

The 30-day money-back guarantee applies to:

• Premium Monthly: $7.98/month subscription
• Premium Annual: $52.98/year subscription

2.3 What's NOT Covered

• Free accounts (as no payment was made)
• Subscription renewals after the first billing cycle
• Requests made after 30 days from purchase date
• Accounts that have been suspended or terminated for Terms of Service violations

3. Subscription Cancellation vs. Refund

3.1 Cancellation

When you cancel your subscription:

• You can continue using Premium features until the end of your billing period
• You will not be charged for the next billing cycle
• No refund is provided for the remaining time in the current period

3.2 Refund

When you request and receive a refund:

• Your Premium subscription is immediately cancelled
• You lose access to all Premium features immediately
• Your payment is refunded to the original payment method
• Your account reverts to the Free Forever plan

4. How to Request a Refund

Refund processing times may vary depending on your bank or payment provider.

5. Refund Processing

5.1 Timeline

• Request Review: 2-3 business days
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)

5.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other payment methods: Refunded using the same method

We cannot issue refunds to different accounts or payment methods.

5.3 Refund Amount

Full refunds include:

• 100% of the subscription price paid
• No deductions or processing fees

6. Special Circumstances

6.1 Technical Issues

If you experienced significant technical issues that prevented you from using the service:

• Contact our support team at [email protected] first
• We will work to resolve the issue promptly
• If unresolved, a refund may be granted beyond the 30-day period on a case-by-case basis

6.2 Duplicate Charges

If you were charged multiple times by mistake:

• Contact us immediately at [email protected]
• We will investigate and refund duplicate charges promptly
• No 30-day limit applies to duplicate charge refunds

6.3 Unauthorized Charges

If you notice an unauthorized charge:

• Contact us immediately at [email protected]
• We will investigate and take appropriate action
• Change your password immediately
• Consider enabling two-factor authentication

7. Annual Subscription Refunds

7.1 Within 30 Days

Annual subscriptions ($52.98/year) are eligible for a full refund within 30 days of purchase under the money-back guarantee.

7.2 After 30 Days

After the 30-day period:

• No prorated refunds are provided
• You can cancel to prevent renewal for the next year
• You keep access to Premium features until the subscription expires

7.3 Partial Year Refunds

We do not offer partial refunds for unused portions of annual subscriptions, except:

• In cases of severe technical issues we cannot resolve
• As required by law in your jurisdiction

8. Refund Denial

We may deny refund requests in the following situations:

• Request made after 30 days from purchase (except special circumstances)
• Customer has previously received a refund from OpenQuiz
• Account was terminated for violating Terms of Service
• Evidence of abuse or fraud
• Excessive usage that indicates the service was actively used

If your refund request is denied, we will provide a clear explanation.

9. Free Account - No Refunds Needed

Our Free Forever plan includes:

• Unlimited spaced repetition study
• Unlimited dictation practice
• Manual flashcard creation
• Basic study modes

No payment required, so no refunds applicable. You can use these features forever at no cost!

10. Chargebacks

If you file a chargeback instead of requesting a refund through us:

• Your account will be immediately suspended
• We may dispute the chargeback if it's not legitimate
• Chargebacks can result in permanent account termination
• You may be liable for chargeback fees if the dispute is found in our favor

We're committed to fair treatment. If you have an issue, reach out to us first at [email protected].

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply to purchases made after the change takes effect
• Not affect refund eligibility for purchases made before the change

12. Contact Information

For refund requests or questions about this policy: