Refund Policy

1. Overview

At OpenQuiz, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund for your Premium subscription.

2. Refund Eligibility (Web Purchases)

2.1 Eligibility

You are eligible for a refund when the following conditions are met:

• There is an error, defect, or malfunction on OpenQuiz's side that significantly prevents you from using the service you paid for
• You reported the issue to our support team at [email protected] or through OpenQuiz's official social channels while your subscription was active, giving us a chance to help
• We were unable to resolve the issue within a reasonable time after your report
• Your refund request is made within 7 days of the purchase date

2.2 What's Covered

This refund policy applies to direct web purchases of:

• Premium Monthly subscription
• Premium Quarterly subscription
• Premium Annual subscription

Current prices are shown in the app at the time of purchase.

2.3 When This Policy Doesn't Apply

This warranty-style refund policy does not apply in the following situations:

• Requests made more than 7 days after the purchase date
• Change of mind or general dissatisfaction not caused by a verified error on OpenQuiz's side
• Issues that were never reported to our support team, so we didn't have a chance to help
• Issues that we resolved within a reasonable time after your report
• Free accounts (as no payment was made)
• Purchases made through the Apple App Store or Google Play (see Section 7)
• Accounts that have been suspended or terminated for Terms of Service violations

3. Subscription Cancellation vs. Refund

3.1 Cancellation

When you cancel your subscription:

• You can continue using Premium features until the end of your billing period
• You will not be charged for the next billing cycle
• No refund is provided for the remaining time in the current period

3.2 Refund

When you request and receive a refund:

• Your Premium subscription is immediately cancelled
• You lose access to all Premium features immediately
• Your payment is refunded to the original payment method
• Your account reverts to the Free Forever plan

4. How to Request a Refund

Refund processing times may vary depending on your bank or payment provider.

5. Refund Processing

5.1 Timeline

• Request Review: 2-3 business days
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)

5.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other payment methods: Refunded using the same method

We cannot issue refunds to different accounts or payment methods.

5.3 Refund Amount

Full refunds include:

• 100% of the subscription price paid
• No deductions or processing fees

6. Special Circumstances

6.1 Technical Issues

Refunds under this policy are based on unresolved technical issues on OpenQuiz's side:

• Contact our support team at [email protected] as soon as the issue occurs
• We will work to resolve the issue promptly
• If we cannot resolve it within a reasonable time, you may request a refund under Section 2

6.2 Duplicate Charges

If you were charged multiple times by mistake:

• Contact us immediately at [email protected]
• We will investigate and refund duplicate charges promptly
• Duplicate charge refunds are always issued and are not subject to the conditions in Section 2

6.3 Unauthorized Charges

If you notice an unauthorized charge:

• Contact us immediately at [email protected]
• We will investigate and take appropriate action
• Change your password immediately
• Consider enabling two-factor authentication

7. Apple App Store & Google Play Purchases

If you purchased your Premium subscription through the Apple App Store (iOS) or Google Play (Android), the relevant platform — not OpenQuiz — processes your payment and handles refunds.

7.1 Apple App Store (iOS)

• Payment is charged to your Apple ID; subscriptions auto-renew through Apple.
• Manage or cancel auto-renewal in Settings > [Your Name] > Subscriptions on your iOS device.
• Refund requests must be submitted to Apple at reportaproblem.apple.com and are granted at Apple's discretion under the App Store Terms.

7.2 Google Play (Android)

• Payment is charged to your Google Play account; subscriptions auto-renew through Google.
• Manage or cancel your subscription in the Google Play Store under Subscriptions.
• Refund requests are handled by Google in accordance with the Google Play refund policy.

7.3 Subscriptions Purchased on the Web

For subscriptions purchased directly through our website:

• You can request a refund under the conditions in Section 2 (a reported error on OpenQuiz's side that we haven't resolved, submitted within 7 days of purchase).
• After 7 days from the purchase date, this warranty-style refund policy no longer applies.
• This policy doesn't cover change-of-mind refunds or prorated refunds for unused time.
• You can cancel at any time to prevent the next renewal and retain Premium access until the current period ends.
• We may offer additional flexibility where required by applicable law.

8. When We Can't Offer a Refund

For transparency, here are the situations where we're unable to process a refund:

• Request made more than 7 days after the purchase date
• No verified error or malfunction on OpenQuiz's side
• The issue was never reported to our support team before the refund request
• The issue was resolved within a reasonable time after your report
• Account was terminated for violating Terms of Service
• Evidence of abuse or fraud

If we can't approve a request, we'll explain why clearly and do our best to help you find a suitable solution.

9. Free Account - No Refunds Needed

Our Free Forever plan includes:

• Unlimited spaced repetition study
• Unlimited dictation practice
• Manual flashcard creation
• Basic study modes

No payment required, so no refunds applicable. You can use these features forever at no cost!

10. Chargebacks

If you file a chargeback instead of requesting a refund through us:

• Your account will be immediately suspended
• We may dispute the chargeback if it's not legitimate
• Chargebacks can result in permanent account termination
• You may be liable for chargeback fees if the dispute is found in our favor

We're committed to fair treatment. If you have an issue, reach out to us first at [email protected].

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply to purchases made after the change takes effect
• Not affect refund eligibility for purchases made before the change

12. Contact Information

For refund requests or questions about this policy: