Complaint Handling

1. How to File a Complaint

All complaints, feedback, or requests related to the service, billing, refunds, or security are submitted by email:

2. Resolution Process

We review complaints within 2-3 business days. If a complaint relates to a refund and is approved, the refund is processed within 5-10 business days (see the Refund Policy for details).

3. Chargebacks

If you file a chargeback instead of requesting a refund through us:

• Your account will be immediately suspended
• We may dispute the chargeback if it's not legitimate
• Chargebacks can result in permanent account termination
• You may be liable for chargeback fees if the dispute is found in our favor

We're committed to fair treatment. If you have an issue, reach out to us first at [email protected].